It all started with an email.
Earlier this summer, Jacqui Morse, Director of Home Health & Hospice at Kittitas Valley Healthcare (KVH), opened her inbox to find a message that made her heart skip a beat: KVH Hospice had been awarded the 2024 SHPBest™ “Superior Performer” Caregiver Experience Award.
This honor, given by Strategic Healthcare Programs (SHP), recognizes hospice programs that rank among the top 20% nationwide for caregiver and family experience. The award is based on feedback from the CAHPS Hospice Survey, one of the largest benchmarks in the country, which measures how well hospice providers care for patients and support their loved ones during some of life’s most tender and challenging moments.
For the KVH Hospice team, this recognition is more than just a statistic, it’s a reflection of the heart behind their work.
Jay McDonald, RN, Home Health & Hospice summed it up beautifully:
“It is nice to know our services are appreciated.”
The entire team shares that sentiment. The award has brought a wave of joy and validation, reminding each caregiver that the late nights, the gentle conversations, and the countless acts of compassion are noticed and deeply valued.
Jacqui shared that when she told the team the news, “there was this wonderful mix of surprise and pride. Everyone was smiling. At the same time, they didn’t fully grasp the magnitude of this great accomplishment. It’s moments like these that remind us why we do what we do.”
The SHPBest award shines a light on what families in our community already know — that KVH Hospice staff walk alongside patients and loved ones with grace, respect, and unwavering support.
This recognition has energized the team for the future, as they continue to carry forward KVH’s promise to be “Your Home for Health” at every stage of life.