Quality at Kittitas Valley Healthcare
Our mission at KVH is to provide a system of high quality healthcare that meets community needs through excellent patient and family centered service. We report and evaluate the care we provide every day through the use of established indicators and benchmarks. We are always looking for opportunities to deliver healthcare more effectively, efficiently, and safely.
Quality care indicators measure our performance against national standards of care for treatment of patients diagnosed with heart attacks, congestive heart failure, pneumonia, and against evidence-based standards of practice for reducing the risks of surgical infection. This section of the website provides reports on how KVH is working hard to improve quality and safety of care we provide. You can also visit the official U.S. Government Site for Medicare at www.medicare.gov/hospitalcompare or the Washington State Hospital Association website www.wsha.org/clinical-excellence to view these results and the results of other hospitals.
Compliments & Concerns
At Kittitas Valley Healthcare, we welcome patients’ and visitors’ feedback on our service. We look forward to helping you with your concerns or hearing ideas you may have for improving our service. We are particularly interested in hearing of any safety concerns or improvements you would like to suggest, as well as examples of exceptional care that you received from our staff.
We Want to Know How We Are Doing
Verbal concerns may be expressed to staff or management. You may also file a grievance by filling out the attached Care and Service Report (pdf) form where you can write down, in your own words, any comments, questions or concerns you would like to see us address. Concerns may also be submitted electronically by clicking the “Share Your Experience” below. If you have trouble with the form, please contact our Patient Experience Coordinator and they will be happy to assist you.
When completed you may either:
Walk in: KVH Hospital front desk, 603 S. Chestnut Street, Ellensburg, WA 98926
Mailing:
Kittitas Valley Healthcare
Attn: Patient Experience Coordinator
Quality Assurance Department
603 S. Chestnut Street
Ellensburg, WA 98926
What Happens Next
We share all comments with our Senior Leadership Team, Department Directors and staff. It is our intent to contact you either in writing or by phone within seven business days to acknowledge receipt of this report. From there we will attempt to address your concerns or help answer your questions. If you do not hear from us, please call our Patient Experience Coordinator at 509.933.8719.
You also have the right to contact the Washington State Department of Health at 800.633.6828. Patients covered by Medicare may contact Acentra at 888.305.6759.
Thank you for your time and interest in completing this Care and Service Report. We are committed to providing the highest quality care possible and are eager to hear from you.