Quality at Kittitas Valley Healthcare
Our mission at KVH is to provide a system of high quality healthcare that meets community needs through excellent patient and family centered service. We report and evaluate the care we provide every day through the use of established indicators and benchmarks. We are always looking for opportunities to deliver healthcare more effectively, efficiently, and safely.
Quality care indicators measure our performance against national standards of care for treatment of patients diagnosed with heart attacks, congestive heart failure, pneumonia, and against evidence-based standards of practice for reducing the risks of surgical infection. This section of the website provides reports on how KVH is working hard to improve quality and safety of care we provide. You can also visit the official U.S. Government Site for Medicare at www.medicare.gov/hospitalcompare or the Washington State Hospital Association website www.wahospitalquality.org to view these results and the results of other hospitals.
Compliments & Concerns
At Kittitas Valley Healthcare, we welcome patient and visitor feedback on our service. We look forward to helping you with your concerns, or hearing ideas that you may have for improving our service.
We are especially interested in hearing of any safety concerns or suggested improvements, as well as examples of exceptional care that you received from our staff.
We Want to Know How We Are Doing
There are multiple ways to submit compliments and concerns to Kittitas Valley Healthcare. You may contact our Quality Department and speak to the Care and Service Coordinator during regular business hours by phone at 509.933.8719.
You can also communicate your compliments or file a complaint by filling out a Care and Service Report. This form allows you to write down, in your own words, any comments, questions or concerns you would like us to be aware of or to address. If you have trouble with the form, please call us for assistance.
Once completed, you can submit this form by:
Mailing: Quality Assurance, 603 S. Chestnut St., Ellensburg, WA 98926
Walk in: KVH Hospital front desk (603 S. Chestnut St., Ellensburg, WA 98926)
What Happens Next
We share all of your comments with our Senior Leadership Team, Department Directors and any staff involved with your concern.
For patient grievances, our goal is to contact you by phone or in writing within seven business days of receipt of your complaint to let you know that we have received your report. From there we will attempt to address your concerns or help answer your questions.
If you do not hear from us, please call our Care and Service Coordinator at 509.933.8719.
You also have the right to contact the Washington State Department of Health at 800.633.6828. Patients covered by Medicare may contact KEPRO at 888.305.6759.
We thank you for your time and interest in completing the Care and Service Report. KVH is committed to providing the highest quality care possible and are eager to hear from you.