Compliments & Concerns
At Kittitas Valley Healthcare, we want to hear from patients and visitors. Please tell us about your experience. We can help with concerns, and we welcome ideas that could make our service better. We especially want to hear about safety concerns, ways we can improve, or great care you received from our staff. Learn more about Quality of Care at Kittitas Valley Healthcare.
We Want to Know How We Are Doing
You can share your concern with any staff member or manager. If you prefer, you can submit your concern online using one of the buttons above. You may also complete the Care and Service Report form below to provide comments, ask questions, or share concerns in your own words. If you need assistance completing the form, please contact our Patient Experience Coordinator. We’re happy to help.
Fillable Care and Service Report (pdf). When completed you may either:
Walk in:
KVH Hospital front desk,
603 S. Chestnut Street, Ellensburg, WA 98926
Mailing:
Kittitas Valley Healthcare
Attn: Patient Experience Coordinator
Quality Assurance Department
603 S. Chestnut Street
Ellensburg, WA 98926
What Happens Next
We share all comments with our Senior Leadership Team, Department Directors and staff. It is our intent to contact you either in writing or by phone within seven business days to acknowledge receipt of this report. From there we will attempt to address your concerns or help answer your questions. If you do not hear from us, please call our Patient Experience Coordinator at 509.933.8719.
You also have the right to contact the Washington State Department of Health at 800.633.6828. Patients covered by Medicare may contact Acentra at 888.305.6759.
Thank you for your time and interest in completing this Care and Service Report. We are committed to providing the highest quality care possible and are eager to hear from you.
If you need assistance with the form, please contact our Patient Experience Coordinator at 509.933.8719. They will be happy to help.