KVH Virtual Care Now Available


Kittitas Valley Healthcare introduced a new service called KVH Virtual Care on April 6.  The service allows patients with many common conditions to receive care using a webcam or telephone consultation with a provider.  KVH Virtual Care is available 24 hours a day, seven days a week.

“KVH Virtual Care offers patients a convenient and affordable option to receive care,” said Rhonda Holden, chief nursing officer for Kittitas Valley Healthcare.  “With care available at any time of the day or night, patients may now be able to avoid a trip to the emergency room or clinic for a minor illness.”

Common conditions that can generally be treated through virtual care include cold or flu symptoms, sore throat, headache, pink eye, cold sores, rashes, and urinary tract infections.  The healthcare providers who treat patients virtually are board-certified in family medicine and are able to write prescriptions if needed. 

Appointments are not needed for virtual care and most patients will be seen within 30 minutes of their request. 

KVH Virtual Care costs a flat fee of $40 per virtual visit.  Commercial insurance is not accepted, but the virtual visit fee typically qualifies as an expense for a flexible spending account, health savings account or a health reimbursement account.  In Washington State, individuals who are covered by a government sponsored insurance plan, such as Medicare, Medicare Advantage, Medicaid, or Tricare are not eligible to receive virtual care.

Care can be accessed using a computer or mobile device by visiting www.kvhealthcare.org.  Patients without a computer or mobile device can access care over the phone by calling the toll-free number (855) 962-1KVH.