KVH Virtual Care Now Accepts Patients with Medicare


Patients with Medicare insurance coverage are now eligible to use the KVH Virtual Care service.  Though the virtual care fee is not covered by Medicare, patients now have the option to pay out-of-pocket if they choose to. 

When KVH Virtual Care began in April 2016, patients with Medicare were not eligible to use the service even if they wanted to pay out-of-pocket.  A new ability to allow patients to sign an Advance Beneficiary Notice (ABN) electronically allows the change. 

KVH Virtual Care is available 24 hours a day, seven days a week.  Common conditions that can generally be treated by phone or webcam include cold or flu symptoms, sore throat, headache, pink eye, cold sores, rashes, and urinary tract infections.  The virtual providers are based in Washington State and are board-certified in family medicine.

Virtual care is not intended to replace a patient’s relationship with their primary care provider.  Appointments are not needed; most patients will be seen within 30 minutes of their request. 

KVH Virtual Care costs $40 per visit.  In Washington State, individuals who are covered by a government sponsored insurance plan other than Medicare (such as Medicaid or Tricare) are not eligible to receive virtual care.  The virtual visit fee typically qualifies as an expense for a flexible spending account (FSA), health savings account (HSA), or health reimbursement account (HRA). 

For more information, visit www.kvhealthcare.org or call (855) 962-1KVH.